1. Introduction

Welcome to DukaPoa. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name
• Phone number
• Billing and shipping addresses
• Home / Business addresses
• Payment information

2.2 Purchase and Usage Information

• Grocery purchase history
• Shopping lists
• App usage patterns
• Device information

2.3 Location Information

• Store location data (with your explicit consent)
• Geolocation for nearby store recommendations

3. How We Use Your Information

We use your information to:

• Process and fulfill your grocery orders
• Personalize your shopping experience
• Improve our app and services
• Send promotional offers and updates (with your consent)
• Provide customer support
• Detect and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Payment processors
• Delivery service providers
• Cloud storage providers
• Legal authorities when required by law

5. Data Protection

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data
• Secure server networks
• Regular security audits
• Access controls

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Cookies and Tracking

Our app uses cookies and similar tracking technologies to:

• Enhance user experience
• Analyze app performance
• Provide personalized recommendations

You can manage cookie preferences in your app settings.

8. Children's Privacy

DukaPoa is not intended for children under 13. We do not knowingly collect personal information from children.

9. International Users

We comply with international data protection regulations, including GDPR and CCPA.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or in-app notification.

11. Contact Us

For any privacy-related questions or concerns, please contact:

DukaPoa Team
Email: info@dukapoa.co.ke
Phone: +254-705-695136

12. Consent

By using the DukaPoa app, you consent to the terms of this privacy policy.